At Flower Delivery Brentwood, our reputation is built on delivering fresh, vibrant flowers to every customer in the Brentwood area. We stand behind our quality with a Fresh Flowers Guarantee to ensure you are delighted with every bouquet, arrangement, or plant received at your home or business. As a trusted local Brentwood florist, we’re committed to making sure your flowers arrive in pristine condition and retain their beauty for as long as possible.
We take extra care to package and deliver every order so that it reaches you looking its best. However, if your flowers or arrangements arrive damaged or in an unsatisfactory condition, please notify us immediately upon receipt. We kindly ask that you contact us within 24 hours of delivery, including a description and, if possible, a photo showing the issue. This allows us to swiftly investigate and resolve the matter.
Flower freshness is at the heart of what we do. Most of our bouquets and arrangements are designed to look beautiful for at least 5-7 days, provided they are cared for according to our tips included with your order. Some delicate varieties may naturally have a shorter lifespan, which we’ll always highlight at purchase. If your flowers fail to last for the expected freshness window after the delivery date, and you have followed our care instructions, please get in touch—we’ll be happy to help make it right.
Your satisfaction comes first at Flower Delivery Brentwood. If your flowers arrive damaged, wilted, or do not meet our Fresh Flowers Guarantee, you may be eligible for a full or partial refund, or a replacement delivery. We handle each issue on a case-by-case basis, always aiming for the outcome that leaves you happy—be it a prompt replacement, a refund, or a credit towards a future order. Please reach out as soon as possible, ideally within 24 hours of your delivery, so we can assist promptly and efficiently.
If you are dissatisfied with any aspect of your experience or have a complaint about our service or your order, we encourage you to get in touch. Kindly provide your order details and as much information as possible about your concern. Our dedicated Brentwood team will address your complaint quickly, fairly, and confidentially. We aim to respond to all complaints within 1-2 business days and to resolve all issues to your satisfaction as soon as possible, keeping you updated throughout the process.
As your trusted, community-focused Brentwood florist, we are dedicated to delivering the finest floral experiences to households and businesses in Brentwood and nearby areas. Your trust is invaluable, and we work tirelessly to ensure every order meets our high standards for quality and customer care. Thank you for choosing Flower Delivery Brentwood—where your satisfaction is at the heart of everything we do.
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