These Terms and Conditions ("Terms") set out the legal agreement between you, the customer, and Flower Delivery Brentwood ("we", "us", "our") regarding the purchase and delivery of flowers and related products through our online platform. By placing an order with us, you agree to adhere to these Terms in full, which apply to all customers throughout Brentwood and its surrounding areas. Please read these Terms carefully before placing your order.
1.1 Placing an Order: You may place an order for flower delivery on our website by selecting your preferred floral arrangements, specifying delivery details, and completing the online checkout process. We recommend that you review your choices thoroughly before confirming your order.
1.2 Confirmation: After submitting your order, you will receive an on-screen confirmation, followed by an order confirmation email, summarising your requested items, delivery address, and estimated delivery time. Please check all information provided and contact us promptly if any details are incorrect.
1.3 Acceptance: Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order at our discretion. Orders are deemed accepted once you receive an email confirming that your order has been dispatched.
2.1 Accepted Payment Methods: We accept secure online payments via major credit and debit cards, as well as other payment methods displayed on our website at the time of checkout.
2.2 Payment Processing: Full payment must be made at the time of placing your order. Transactions are subject to authorisation and validation by your card issuer or payment provider. We are not liable for any delays or consequences arising from the refusal of payment by your bank or provider.
2.3 Prices: All prices for our flower delivery services in Brentwood and surrounding areas are quoted in pounds sterling (£), inclusive of VAT (where applicable) and delivery charges, unless otherwise stated. Prices may be subject to change, but once your order is confirmed, the price will remain as stated at the point of purchase.
3.1 Delivery Areas: We provide online flower delivery services to Brentwood and its surrounding areas, as specified on our website. Please ensure the delivery address provided is complete and accurate to avoid delays.
3.2 Delivery Times: We offer various delivery options, including same-day and next-day delivery where applicable. Delivery times are estimates and, while we make every effort to deliver on time, we cannot guarantee delivery at a specified time, particularly during peak periods or due to circumstances beyond our control.
3.3 Unattended Deliveries: If the recipient is unavailable at the time of delivery, our flower delivery team will attempt to leave the order with a neighbour or in a safe location. A delivery notification will be left, advising the recipient of the location or rearrangement details.
3.4 Non-Delivery: Should we be unable to complete a delivery due to incorrect details or inability to gain access, we will attempt to contact you to arrange an alternative delivery or collection. In such cases, additional delivery charges may apply.
4.1 Cancelling an Order: You have the right to cancel your order for flower delivery in Brentwood, provided cancellation is requested before the arrangement has been prepared or dispatched. Due to the perishable nature of flowers, once preparation has commenced, we are unable to process full refunds. Please check our website for further details on cancellation deadlines.
4.2 How to Cancel: To cancel an order, you must contact us through the contact details provided on our website clearly stating your order reference. Orders cannot be cancelled via social media channels.
4.3 Amendments: Amendments to your order, such as changes to delivery address or personal message, should be requested as soon as possible. We will make reasonable efforts to accommodate your changes, but cannot guarantee amendments once the order is being processed or dispatched.
5.1 Flowers and Perishable Goods: Please note that as flowers are perishable items, your right to change your mind under the Consumer Contracts Regulations 2013 is limited. However, if your order arrives damaged or not as described, please contact us within 24 hours of receipt with photographic evidence. We will arrange a suitable remedy, which may include replacement flowers or a partial/full refund, at our discretion.
5.2 Non-Perishable Items: For non-perishable gift items, you may be entitled to a refund or exchange, provided they are returned in original and unused condition within 14 days of delivery. Return postage costs are the responsibility of the customer unless the item is faulty or not as described.
6.1 Product Images: While every effort is made to accurately display product images and descriptions on our website, variations may occur due to seasonal availability or supply issues. Images are for illustrative purposes and actual arrangements may differ in appearance.
6.2 Substitutions: On occasion, we may need to substitute individual flowers or accessories with alternatives of equal or greater value, quality, and colour. We will endeavour to maintain the style and design of your chosen product, consulting you where possible for significant changes.
7.1 Service Liability: We are committed to providing reliable and timely flower delivery in Brentwood. However, we are not liable for delays or failures arising from events outside our reasonable control, including but not limited to, adverse weather, accidents, or disruptions to transport networks.
7.2 Indirect Loss: We accept no liability for any indirect, consequential, or special losses (including, without limitation, loss of profit or opportunity) resulting from the use of our website, products, or delivery services.
7.3 Maximum Liability: In all circumstances, our total aggregate liability to you under these Terms, whether in contract, tort (including negligence) or otherwise, shall not exceed the total amount paid for the order concerned.
8.1 Accurate Information: You must ensure that all information provided, including delivery address and recipient details, is complete and accurate. We will not be responsible for failed or delayed deliveries resulting from incorrect or incomplete information supplied by you.
8.2 Use of Website: You agree not to misuse our website or attempt to gain unauthorised access to any part of it. We reserve the right to terminate access, cancel orders, or pursue legal remedy if these Terms are breached.
9.1 Data Handling: We collect and process your personal information in accordance with our Privacy Policy, available on our website. Your information is used solely for the purpose of processing and delivering your flower order, as well as for certain internal administrative purposes.
9.2 Security: All payment information is processed securely by accredited third-party providers. We do not store payment card details on our servers.
10.1 Copyright: All content displayed on our website, including images, designs, text, and logos, is the property of Flower Delivery Brentwood or our licensors, and is protected by applicable copyright laws. Unauthorised use, reproduction, or distribution is strictly prohibited.
10.2 Trade Marks: Our brand name, logo, and any related marks are registered trademarks. No licence is granted for use except where expressly permitted in writing.
These Terms and any disputes arising from or connected with them shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12.1 Variation: We may revise these Terms from time to time. The Terms applicable to your order are those in force at the time you place your order.
12.2 Severance: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
12.3 Assignment: We may transfer, assign, or subcontract our rights and obligations under these Terms without your prior consent, provided this does not affect your statutory rights.
If you have any queries regarding these Terms and Conditions, your order, or require assistance, please use the communication options provided on our website to contact our customer service team.
Note: These Terms and Conditions are effective for all customers within Brentwood and the surrounding areas who purchase flower delivery services from us online.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brentwood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brentwood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
